THE LEGAL AGREEMENTS SET OUT BELOW GOVERN YOUR USE OF ELEVATIONVIDEO.COM, ELEVATION GAME FILM, HIGHLIGHT VIDEOS, OR ITS RELATED PRODUCTS AND SERVICES.
ELEVATION GAME FILM USAGE:
(i) You shall be authorized to use Elevation game film and highlight videos only for personal, noncommercial use.
(ii) Elevation Video Products do not contain security technology that limits your usage of such products. You may copy, store, and burn Elevation Video Products as reasonably necessary for personal, noncommercial use. Sharing with teammates that have not paid for the footage is considered piracy and is punishable according to applicable laws of the state of Colorado.
(iii) Elevation Video Products are licensed, not sold, to you. Your license to each Game Film file or highlight video is for the lifetime of the product. Elevation Video retains all ownership of game film and highlight videos, and images athletes or players contained within the footage can and may be used by Elevation Video for promotional purposes.
By pre-ordering game film, you are authorizing Elevation Video to automatically charge your account and download the product when it becomes available. You may cancel your pre-order up to 24 hours in advance of the beginning of your game. Typographical errors, weather cancellations, injuries, poor performance, or unannounced tournament rescheduling are not the responsibility of Elevation Video and cannot be refunded.
Elevation cannot be held responsible for game cancellations, rescheduling, or field changes, unless 24 hours notice is given. Games missed due to these factors without 24 hours notice are non-refundable.
Elevation Video has no control over the outcome of a game or the performance of the player. We cannot give refunds for games we've shot where the player had poor performance or was benched by the coach for a significant portion of the game. In situations such as these, the video is non-refundable.
Elevation Video will always try to film from the best vantage point a field offers. Due to various factors with field location, bleachers, amount of fans at the game, or restrictions placed on Elevation by other entities, Elevation Video does not guarantee that every game will be filmed from an elevated position. Furthermore, if there is an elevated position but the angle of the sun or the lighting of the field prevents us from capturing a usable image, we will always defer to film from a position where the lighting gives the best image on the field. (I.E. if shooting from a coaches tower means the sun is shining directly into our camera lens, we will not shoot from that position).
Game Film downloads are delivered in 1280x720 mp4 video format. DVDs are delivered at a 720X480 resolution.
Our Game Film and Highlight reels do not contain audio from the game. Generally, high winds, yelling parents, and other environmental factors contribute to unusable audio. Additionally, our on-board camera mics are not sensitive enough to pick up on-field action. Therefore, our shooters are instructed to turn their camera mics off during recording.
Elevation Video always uses tripods to shoot games, however there are situations that may arise due to field configuration where the use of a tripod is not possible and our shooter has to take the camera handheld. Unless the footage is so shaky that the game action is unusable, the film is not eligible for a refund in situations where the game was shot handheld.
Next Level Highlight Videos are maximum of 5 minutes in length. You are allocated 1 free revision after receiving your highlight video, minus any revisions due to an editor error. After that revision has been used, any changes to your highlight video will incur a minimum $75 editing fee.
Elevation Video's download links for game film are authorized for 90 days. After 90 days, our film is moved to an off-site backup system and deleted from our internal servers. Any requests for re-activation of expired links will incur a $50 administration fee to unarchive and re-activate your links.
You have 30 days from the date of receiving your game film to contact us regarding a refund or return. After 30 days, you can only receive a credit towards future game film purchases. After 60 days, no refunds or credits are given.